Returns
We understand that you may want to return item(s) due to the following:·
- Incorrect size(s) ordered
- Damaged/Faulty product(s)
To process a return, please email admin@ecoluxetraveldecor.com.au and provide details as to why you are returning your product(s) from the above options. Your return will then be assessed, and you will be advised by return email of the outcome.
How to return your item:
To receive a refund or an exchange for a credit note, the product must be in original condition (unwashed and unused) with the correct original packaging and returned within 14 days of purchase. The correct packaging is important as it provides protection during freight and also keeps it protected in storage at our warehouse. Items not returned in the protective packaging can not be re sold – PLEASE ENSURE IT IS IN THE ORIGINAL PROTECTIVE PACKAGING! Please include your packing slip or a note with your name, order number and advise whether you would like a refund or an exchange for a credit note.
Customers are responsible for the return shipping charge. The original postage charge cannot be refunded, this includes the shipping costs that Ecoluxe incurred to ship your order to you (even if you may have received free shipping)as we are a small business and cant afford to cover the costs of postage due to change of mind or incorrect ordering. Free shipping is a big expense to a small business and one that we really take pride in being able to offer. Exceptions apply if your order contained incorrect or faulty/damaged goods, of course we will cover the postage fees.
The product(s) are to be returned to the following address:
Ecoluxe Travel Decor
163 – 165 High Street
BROADFORD Vic 3658
Payment & Pricing
Online orders can only be accepted with payment via Credit Card (Visa or Mastercard), PayPal, Afterpay, Apple Pay and Bank Transfer.All prices are in Australian dollars (“AUD”) and include Goods and Services Tax (“GST”).
Products are priced at the recommended retail price as set by us. We reserve the right to make changes to pricing at any time and without notice.
Contact us at admin@ecoluxetraveldecor.com.au for questions related to refunds and return